Late Shippment：

If you ordered a POCUSTIK product on Amazon, please contact Amazon Customer Service at 888-280-4331.

If you ordered on our website, eBay, or other online marketplaces, please contact our Customer Service team so they can review your order and address your concerns about the shipping delay.

Ordered Wrong Item：

You have up to 30 days to return an item you accidentally ordered.

Wrong Item Received：

We apologize for shipping you the wrong item on your order. Please return the incorrect item after speaking with our helpful Customer Service team. Once your returned item is received and inspected, we will send you the replacement item.

Please contact our Customer Service Team to begin the process of a return and refer to our Return Policy for complete details.

Return：

1. What is the POCUSTIK refund policy?

Here is the full Return Policy with details about refunds, which can take up to 3-5 business days to process.

2. What happens when I return a product for refund?

The returned item will be inspected, then we will notify you with details regarding the approval or rejection of your potential refund. Denied refunds occur on a case-by-case basis.

Your refund will be processed as a credit applied to your credit card or original method of payment. Remember to return the item in its original packaging in new and unused condition with all accessories.

Please Note: Original shipping charges will only be refunded when the product return is the result of a Bestchoicelight error. For a smooth return of product, please contact the Customer Service team prior to returning your product.

3. How long will it take to refund a return? 

Once your return has been approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment. This usually takes about 3-5 business days.

If you have already been approved for a refund, but are not yet seeing it on your statement, remember that banks and credit card institutions often take time to process a refund before the amount is officially posted to your account. Please contact your financial institution or credit card company, in case your overdue refund has been caused by a delay in posting. Already did that? Please contact us

4. Is there a restocking fee?

No.

Warranty：

1. What is your full Warranty Policy?

POCUSTIK offers limited warranties that are displayed on each product page. Please refer to the BPOCUSTIK Warranty Policy for additional details.

2. Do I need to register my product(s) to claim a warranty issue?

You do not need to register your product to claim a warranty issue. However, you can extend your warranty period on qualifying products by registering. Please refer to the Bestchoicelight Warranty Policy for additional details.

3. How do I process a warranty claim?

We are sorry to hear you are experiencing issues. Please email the following information to pocustik@outllok.com so our Customer Service team can process your warranty claim：Order Number、Light Information, including:Product name & Count of lights not working as intended、Proof of Defect (a photo or video to show the issue)、Current Shipping Address

Shipping：

1. Does Bestchoicelightoffer free shipping?

 Yes.

2. How do I track my order?

If you ordered a POCUSTIK product on Amazon, please contact Amazon Customer Service at 1-877-774-3774.

If you ordered on our POCUSTIK.com website, you should have received a tracking email with details about your shipment. Need further assistance? Please contact Customer Service .

If you ordered on eBay, or other marketplaces where POCUSTIK products are sold, please contact our Customer Service Team so they can help you track your order status.

3. Do you ship orders to Alaska, Hawaii, or international?

NOTE: We do not ship orders to Alaska and Hawaii.

4. Does POCUSTIK offers expedited shipping?

No, we only ship via ground.

Payments：

What payment methods are accepted?

POCUSTIK processes digital payments on this website through a vendor that accepts the following for payment: Paypal. 

In addition, our Amazon store uses Amazon checkout, which also offers a wide selection of credit, debit and ACH payment options.

Bulk Buying & Taxes：

1. I am a high-volume customer or distributor. How do I submit a bulk buy or volume discount request?

You can contact our Sales Team regarding bulk buying inquiries for high-volume customers and distributors.

2. Does POCUSTIK accept purchase orders?

Bulk buying or high-volume customers can provide purchase orders.

3. Does POCUSTIK offers test products?

POCUSTIK offers test products to its Bulk Buy customers. Please complete the Bulk Sales & Inquiry Form to provide details about which products interest you and the estimated quantities you wish to purchase. A Bestchoicelight Sales representative will correspond with you. You can discuss the options available to you regarding test products at that time.

General：

1. What are your customer service hours?

Our helpful Bestchoicelight Customer Service team is available to assist you via phone, during regular business hours (PST):

Monday 9:00am - 4:30pm

Tuesday 9:00am - 4:30pm

Wednesday 9:00am - 4:30pm

Thursday 9:00am - 4:30pm

Friday 9:00am - 4:30pm

Saturday Closed

Sunday Closed

The email will be answered within 24 hours from Monday to Friday.

2. I need to change the order I just placed. What do I do?

Please Contact Our Customer Service team to cancel your order and reorder the product(s) that you want. Have your order number ready so our team members can quickly assist you with this change request.

3. Is there a POCUSTIK email newsletter?

Yes, you can sign up for the POCUSTIK newsletter with the link in the footer. Just type in your email address and click on the green Subscribe button.

      4. Can I visit your showroom?

 POCUSTIK does not have a showroom or a storefront.

Others：

1. I purchased the wrong product (size, color). What do I do?

You have up to 30 days to return an item you accidentally ordered. Please contact our Customer Service team to begin the process of a return and refer to our Return Policy for complete details.

2. I am experiencing delivery issues (late, damaged, missing items). What’s next?

We apologize for the trouble you are experiencing with your order and hope to work with you to resolve this issue.

3. I ordered on another sales channel besides your website (Amazon, eBay, Walmart, etc.) and have a question about my order.

 Please contact our Customer Service team so they can review your order and answer your questions.

4. How do I change my delivery or shipping address?

If you ordered a POCUSTIK product on Amazon, please contact Amazon Customer Service at 1-877-774-3774.

If you ordered on our website, eBay, or other online marketplaces, please contact our Customer Service team so they can review your order and answer your questions.

5. Do you offer bulk buy or discounts for high-volume customers?

Yes, POCUSTIK offers bulk buying options to customers who qualify. Please complete the Customer Service team to provide details about which products interest you and the estimated quantities you wish to purchase. A POCUSTIK Sales representative will correspond with you.

6. Do you price match?

 At this time, there is no price match guarantee. Any price variance you see may be attributed to a strategic promotion. 

7. I need to change the order I just placed. What do I do?

Please Contact Our Customer Service team to cancel your order and reorder the product(s) that you want. Have your order number ready so our team members can quickly assist you with this change request.