Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)..

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item..

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations..

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound..

1，It is crucial to avoid interchanging the shaft and butt of different pool cue sticks. Each complete pool stick is meticulously calibrated to ensure a labeled weight, as well as other essential characteristics such as high consistency, straightness, smoothness, and optimal force transmission. This helps maintain the stick's performance integrity.

2，While a new cue tip can be used directly after initial grinding, it typically reaches its best fighting condition after a certain number of chalkings and shots (approximately 10 to 20 times). If the tip doesn't suit your preferences, you have the option to replace it yourself. Refer to the manual for detailed, step-by-step instructions on tip replacement and care.

3，To enhance the longevity of your billiard cue stick, it is recommended to clean it after each game using a dry and soft towel. Additionally, chalk the tip to prevent potential mold growth in humid conditions. Keep in mind that subscribe to us and our blog will often share more insights and tips related to pool cue maintenance.